Our values

Pre-Sales support

  • Needs assessments
  • Solution design
  • POCs
  • Demos

Shifra team consists of technology experts with in-depth product knowledge, who are able to provide a high level of pre-sales support including demonstrations, POCs, solution designs, needs assessment and accompany our partners from the initial request until successful completion of the project.

Shifra helps its partners with identifying particular needs and technical requirements, along with technical recommendations to develop optimal and cost effective solutions. We thrive on tackling the most complex problems and helping our customers resolve them using our world class technology.

Post-Sales support

  • Professional services
  • On-site deployment & site survey
  • Training
  • On-site technical support

Post-Sales support is core in retaining customers and keeping them satisfied and loyal. With this understanding, we strive to secure the highest level of after sales support to our reseller partners and end users. Along with the comprehensive professional services we provide, Shifra organizes highly customized sales and certification trainings driven by our qualified professionals with domain expertise across MEA region.

Our Level 1 & 2 support experts provide in-depth technical support along with advanced methods of troubleshooting and analysis for every project we run.

Marketing

  • Events & Roadshows
  • PR & Lead Generation
  • Workshops & Webinars

Marketing is a vital function for our organization, Shifra strive to help its reseller and vendor partners develop better relationships with their customers and improve market reach within the region. Shifra’s marketing efforts focus primarily on lead generation campaigns, building and implementing brand awareness programs, driving PR campaigns and organizing industry leading events across the Middle East to showcase our portfolio of offerings. To find out more about past and upcoming events, please visit the events section.

Implementation Services 

Our end-to-end implementation services help you design, deploy, and adopt technology solutions faster and with lower risk.

Training Services

Shifra training programs are designed to keep you up-to-date on the latest products and technologies. All our training programs are delivered by engineers with field expertise and skilled in training techniques.

To truly realize this potential, explore your options to get fully equipped with the right knowledge and skills.